Help

Where do I find my Google review link?

Open your Google Business Profile and use the "Ask for reviews" option. It gives you a short link ending in /review. Or find your business on Google Maps, press Share, and copy the link.

Don't use a Google search results URL from your address bar. Those contain your own session tracking and land customers on search results instead of the review form.

Can I change where a card points?

Yes, any time, without touching the physical card. That's the main reason cards point at a chip.metric link instead of straight at Google. Log in to manage yours.

A card stopped working. What happened?

Most likely it was deactivated, or its link was renamed after the card was programmed. Deactivated cards show a "not set up yet" page instead of redirecting. Contact whoever set up your account and they can switch it back on.

What do you collect about my customers?

Almost nothing. We store the time of the tap, which card it was, a coarse device description, and a one-way hashed value derived from the network address so repeat taps can be roughly de-duplicated. No names, no emails, and no raw IP addresses.

What are alerts?

We watch your tap data and tell you when something looks wrong: a card that has gone quiet after working fine, a placement getting far fewer taps than your others, or a card that has never been tapped at all. Signed-in customers see them on their alerts page.

We only raise something when there is enough data to be confident about it. A comparison between three taps and five taps is a coin flip, not an insight.

What are rewards?

Milestones you earn as your cards get used: first tap, a hundred taps, a seven-day streak, and so on.

These are for you, not for your customers. Never offer anyone payment or a discount in exchange for a review. Google prohibits it, and businesses caught doing it can lose reviews or have their listing penalised.

Why is my review count an estimate?

Because Google offers no way to confirm that a particular tap resulted in a submitted review. We show taps as exact numbers and reviews as an estimate, clearly marked, rather than pretend to a precision nobody actually has.